Your account
FIRST TIME ACCESS... For your security and privacy on this new system, a random temporary PASSWORD was assigned to you by Head Office. To get your temporary password, on the login in page, please click FORGOT PASSWORD then enter your email address and click SEND. Check your email for your temporary password (you may need to check your junk folder).
Once you have your temporary password, use this to login ... once in, you can update your profile with your preferred password.
Can't remember your password?
Click the "Forgot Password" link on the login page to send a reminder.
How to order
Simply browse our catalogue by clicking on any of any of the displayed categories along the top. Click on any item to view more details, select any attributes the item may have (such as colour or size), and add it to your shopping cart. Continue shopping until you have everything you need. Once you are done, click the check out button to confirm your selections and proceed through the checkout.
How will I know you have received my order?
You will receive an order confirmation via email within seconds of placing your order. Please keep a copy for reference.
Where will my order be shipped to?
Orders will be shipped to the location you choose during check-out or may be picked up at Elite Promotional Marketing.
If you choose to pick up your order at Elite Promotional Marketing (14703 - 118 Ave NW, Edmonton) you will receive an email indication your order is ready for pick-up.
Returns & Exchanges
Returns will only be accepted on damaged or defective product. If you wish to return an item, please contact us at corpro@elitepromomarketing.com to submit the request. Please email us the items you would like to return, your reason for return, your order number, and your contact information along with your request. We will review your request and respond with further instruction.
Exchanges will be accepted for size exchange. This can be made on unworn inventoried product. All tags must still be attached to the garment(s). Follow the same procedure as a return.
